Refund Policy

Right of Withdrawal

Consumers – that is, any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity – have a right of withdrawal.

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (L&L Pharma GmbH, Donnersbergstr. 4, 64646 Heppenheim / Fax: +49-(0)6252 – 9428-229 / Telephone: +49-(0)6252 – 9428-228 [landline rates apply] / Email: info@norwegian-health.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax, or email).

You may use the model withdrawal form available on our website to submit your declaration or send us a clear written statement by post, fax, or email. Once you have exercised your right of withdrawal, we will promptly send you a confirmation of receipt by email. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

CONSEQUENCES OF WITHDRAWAL

If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs, without undue delay and no later than fourteen days from the date on which we receive notification of your withdrawal from this contract. For this refund, we will use the same payment method that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

We may withhold the refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods promptly and in any case no later than fourteen days from the day on which you notify us of your withdrawal from this contract.

Our return address is:

L&L Pharma GmbH
Returns Department
c/o MSK Pharma Services GmbH
Berliner Ring 7
64625 Bensheim
Germany

The deadline is met if you send the goods before the fourteen-day period has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods if this loss in value is due to handling that is not necessary for inspecting the nature, characteristics, and functioning of the goods.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for which an individual choice or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs; nor to the supply of goods that are perishable or whose expiration date would be quickly exceeded.

The right of withdrawal expires prematurely for contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.